FAQ

Tokyo changes the atmosphere drastically area by area. One side has many modern skyscrapers, and the other has a vibrant local neighborhood. Cycling is the only way to connect such dynamic changes, enjoying the breeze and the air.

You might want to visit an attractive spot when you find it on a bike. What if other people are involved in your group? You can stop by at your own pace. You might want to cycle slowly or fast. You don’t have to keep up with the other group members—cycle at your own pace. We want you to enjoy such private time in Tokyo.

Let’s say this is your first time in Tokyo. It must be hard to tell the taxi driver to go to the meeting point in Japanese. It must also be hard to reach even if you have a smartphone.
You must be sweaty after the tour, and you want to take a shower immediately. What if your end of the tour was far away from your hotel? Our consideration before and after the tour will lead to your blissful experience in Tokyo. That’s why our policy is to say, “Nice to meet you, and goodbye at your hotel.”

No, you don’t have to. You can ask where you want to start and ask us when you sign up. If you are not familiar with Tokyo’s geography, your hotel will be the safest choice to start.

No, you don’t have to. You can choose where you want to end the tour. Ask us when you sign up, and then we will consider the best route for you.

Not so far. Cycling at night might be exciting, but we believe it might be a bit dangerous. We would like you to enjoy beer at night at your hotel.

We will start at 8:30 for the morning tour and at 14:00 for the afternoon tour. Your 10-minute earlier arrival at the starting point would be highly appreciated. (Japanese people are very punctual.)

Yes. If the regular starting time is not suitable for your schedule, please let us know when you sign up. If the change is not slight, an additional charge will be applied. See Our Tours & Prices.

Thank you for asking us to extend the tour! Please let us know when you sign up. We will open our time with an additional charge. See Our Tours & Prices.

We will do our best to meet your schedule. Please get in touch with us immediately.

The cherry blossom usually fully blooms in Tokyo in late March to early April. During this time, all of the routes will be covered in pink. It is hard to book any tour in Japan, so if you think about the timing, decide as soon as possible.

Yes, we will do our best to meet your requests, and we like that. But if the destination is far away from the original route, additional charges may apply. Please describe your requests when you sign up. See Our Tours & Prices.

The route of the tour depends on the starting point. It depends on an as-is basis, but temples, shrines, or back streets are included in each route. Learn more about our tours.

The tour will last about 3 hours. It depends on the exact traffic conditions or other factors, so it will end about 10 mins earlier or later than scheduled.

Our bike tours range from 15-20km in distance and are considered easy level. Our tours are specially curated based on the theme of skyscrapers to back streets in Tokyo, with multiple short stops along the way to give commentaries and let you drink up. The terrain in Tokyo is hilly on the western side, but our bikes are e-bikes, so the tours should be manageable for most people.

The western side of Tokyo, such as Shinjuku, Shibuya, or Roppongi, is hilly, but our bikes are e-bikes. The motor will assist you when you pedal, so it’s not a tough ride.

Most routes use well-paved roads, but we have no bike lanes. We need to share the roads with cars or pedestrians. We design routes that are not only scenic but safe.

We are all First-Aid trained. We do have a First-Aid Kit in our tour guide bag. You will be covered with insurance, but it is not sufficient, so we highly recommend you to sign up for any other travel insurance beforehand.

We do not have a bike shop; we run the business online and on mobile. We must send our bicycles to the designated meeting point before every tour. This allows us to run different curated bike tours in various Tokyo areas and meet as many requests as possible.

It is hard to take any luggage during the tour. You could ask your hotel staff, which is why we will start our bike tour at your hotel. We are not responsible for losing or damaging of your items before/during/after the tour.

Yes. For safety reasons, all participants must be 12 or older, and at least one person must be 18 or older. Those who are 100kg or more are not eligible. Those who are 145cm-185cm are ideal.

Yes. You must be able to ride on a bike, but this is not a race. We provide e-bikes, so the motor and battery will assist you when you pedal. It is a relaxing activity.

We provide the helmets, and you must wear them all the time. Those who wear skirts or heels are not allowed to participate. In summer, you are encouraged to bring your own towel and sunscreens. In winter, you are encouraged to bring your own gloves. Aside from that, all you need to do is wear sports attire and smile!

E-bikes, helmets, a local English-speaking guide, and smiles.

All of the payments must be made before the tour via PayPal. Through the services, your credit card is acceptable. The PayPal link will be provided once your particulars and itinerary are confirmed via email.

Yes. Please go here for reservations.

The fee will be 100% refunded if it is declared via email 1 day before the tour. Otherwise, the fee will not be refunded for any of your reasons except for our decision. See our Terms and Conditions.

We will try to reschedule if we don’t have any other appointments. Please let us know immediately via email if you want to do so. The sooner, the better.

It is a private tour, so no other group is involved. But for safety reasons, one party is up to 4, including you, and excluding the guide. For example, the members are you, your wife, your son, and your daughter. If you want to join a group of 5 or more, please let us know when you sign up; we will consider the solution.

12 years old or more are eligible.

Our folding e-bike is one size only, accommodating 145cm to 185cm ideally.

The guide has about six years of guiding experience as a cycling guide in Tokyo. You will learn more about it when you read our brand story.

All of our bikes are folding e-bikes. They are branded by a Japanese company, Daytona. Because of the motor assistance, you will easily enjoy cycling. The wheel size is 20 inches. It has 9 speeds. so you will easily turn your bike. It has only one size for people 145 – 185m tall and lighter than 100kg.

Safety is most important. Before the tour, we will have brief instructions explaining road regulations in Japan, and we provide a helmet.

If we have rain or other contingency, we will terminate our tour.

We will decide whether the tour will be held under the safety-first policy. We may have to end before/during the tour due to the adverse weather conditions, in which case all fees will be fully refunded.

Thirst and hunger lead to poor satisfaction with the tour. We will do our best to meet your requests. Japanese sweets shops are listed on the route as well.

No. But thirst and hunger lead to poor satisfaction with the tour. We will do our best to meet your request. Japanese sweets shops are listed on the route as well.

Yes. But taking photos or videos while cycling is extremely dangerous, so it is not allowed for your safety.

Yes. You consent to us using photos and videos of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes such as brochures, websites, and social media. If you disagree, let us know before the tour; then we will not use them.